This morning at Talent garden Rainmaking I attended two talks by industry professionals. Emma-Catrine Hvid from Nordea, had a wonderfully analogue presentation on “Sketching and ideation” using in handdrawn sketches on a flipchart to guide her talk. The majority of her time was a hands-on exercise “crazy 8” – which I already know and love. It is a great tool for getting fun ideas quickly. In just 8 minutes, the room collectively came up with 300+ ideas. I had a blast and would love to see what others came up with!
Anja Thrane, Client Director and Niels Tybjerg, Head of MarTech at @adviceas held a talk titled: “Answering the what and the why”.
My key take-away was that you should not just stop testing after product launch, but keep going (Like in curling). Focus on evolution rather than revolution. Because users are like lions, they act different in the zoo (in a focus group) from the Savanna (daily life).
One way to do this is through looking at the details of web analytics, and then using qualitative research to interpret the data you find, looking at context, channels used, and other needs.
Here is my updated TAPAS (Talent vs. passion) diagram with more of my skills on it than my previous visual resume. It is starting to become really useful as I add more and more information to it.
Next step is to find a way to split skills more up into sub-skills/programmes/tasks. Fx. There is a lot about testing that I do enjoy, and this diagram does not really reflect that. Same about fx. graphics design.
It is important to note that I would never expect a job to be only using skills I am 100% passionate about. 20% of my daily tasks coming from the right side of the axis will in many cases be more than enough for me to me thriving.
Try creating your own Tapas diagram! I will post those shared with me (on instagram) in my instagram stories.
I finally created a visual resume – which focuses on my sketching journey as an addition to my traditional resume.
When making my visual resume, I first and foremost included a journey with highlights focusing on how and where I learned visual facilitation. I needed a way of presenting my skills that would challenge myself to think about my skills in relation to which I currently want to develop more. I thus created the “Tapas” diagram, a talent vs. passion matrice of my skills.
This functional drawing works great as an icebreaker for job interviews or mentor meetings. To frame it all, I included a Venn Diagram to show that my skills come from the overlap between the fields IT, Business and Communication.
This week I am in Lisbon, for Websummit. I am testing out new formats for my sketchnotes, one is a paper format which is easy to do standing up in a crowd and the other the iPad Pro. I want to use this opportunity to play around with the iPad format, and test out different apps. A review of these apps AND my wish for the ideal sketchnote app will come online later.
To be honest I have not have time to review my notes from this conference yet and a lot of my notes needs work done and cleanup before I can post them. Perhaps during my next holiday or if there is a special insterest in it, I will post the notes, along with a summary of the conference highlights.
I attended UX Copenhagen at DGI Byen this year, and did live portraits of all speakers as well as sketchnotes. Videos of the talks from the event can be found here.
The talk by Molly Wattwas about the importance of inclusive design and accessible tech. Her key takeaway was that inclusive design can benefit not only the minority but the majority.
Her talk provides an overview of the different categories within inclusive design (Vision, hearing, motor, cognitive) as well as introducing some of the assistive tech that has been a game changer for so many people. It was one of the most personal and moving talks at the conference, because it included her own personal story of constantly battling misconceptions about Deaf-blindness. After Molly’s talk I was Lucky and got to meet her sweet guidedog Isabella too!
Anne Thyme Nørregaard from Siteimprove spoke about accessibility from a business angle, speaking a language investors understand! She argued for accessibility not only being the ethical choice but the smart choice as well, because it it can bring you increased revenue and a better user experience.
Janne Jul Jensen, Senior UX architect from LEGO, says that you should not invest in tools, but invest in people! Her talk advocates for why you need UX in your company, comparing the UX field to the field of Architects (Would you build your house yourself?) and to cooking (a chef perfectly balances the rules of the field chen creating!).
Laura Kalbag wrote a book called Accessibility for Everyone, and is an advocate of that you should be the change you want to see in the world! She presented 7 ways to how you can be part of this positive change, from being the “advicer” to “questioner” or at least “supporter” of others doing it. During her talk she used the visual metaphor of carrots vs. sticks in order to show examples that the motivation for building accessible products can have two sides to it. Later she used an apple to illustrate the different layers in products, from the seed (your intent), to the core (human rights), the flesh (the content) and finally the peel (the visuals / the delight). One of her key points was that you draw the line when Technology goes from harming yourself to something that might harm other people! And you should not be afraid of talking about this even though it is risky!
Louise Fuglesang from Edenspiekermann makes a case for how work with children can inspire us to design more ethically. She talks of the design principles and rights that came out of a Unicef conference in Helsinki she was part of, and how these rules should perhaps not just apply to just children! What is all products and services considered these principles and rules? Because Kids might also use something that is not designed for them.
The talk by Mark Bowers on the new reality of image manipulation blew me away! Some of these examples I had seen before, but never collected together like this. What we will soon be able to pull off will be a game changer! His key point was that when our brains are able to recognize the images as real, as truth, what happens? When we can generate an image as easily as capturing it no one can trust images anymore at all.
Dramatic music. An Atomic Bomb going off on the big screen. Mike Monteiro has arrived and hands out his booklet of 10 rules of ethics to an intrigued audience. Starting with his reason for not being on twitter anymore (they are cowardly and opportunistic and should ban Trump…) he makes a case for why these “white boys” behind the big cooperation have a responsibility when the release something into the world that impacts so many people. “You need a license to be a doctor or even a dog walker…but not to work with our privacy” he says. His Key point is that You are FREE, help others be FREE. You are lucky. We are ordinary people. Your job is a choice, please to it right. Have a spine and say NO! And follow these 10 rules.
Rolf Molich From Dialog Design did a talk on Ethical Dilemmas in User Experience. His key point was that sometimes it is necessary to say NO and face the consequences. He posed 4 ethical dilemmas for a UX’er to the room that we had to answer through a survey on a phones live, and discussed the results. On the scroll you can see the UXPA code of conduct, which you should follow.
Stine Mosegaard Vilhelmsen from Design-people talked about Design and Innovation with a gender lens, focusing on the female consumers as a business potential. She begins with covering 6 reasons why you should design for women, from the fact that they control almost 80% of the spending worldwide to the fact that womens income is on the rise. Men design for other men, but that should stop because studies show that the traits that control spending decisions differs between men and women! There are no difference in abilities between the genders, but the motivation is different. Don’t just “pink it up” when you market a product to women, understand that they view the product as a whole experience rather than its features. Include women in the testing of products! Did you know a lot of medicine is only tested on men? And a lot of car safety is only tested on male dummies? When Apple released their health app they had forgotten about the menstrual cycle tracking in the first version.
The talk by Tim Daniel Hansen on the topic of Sex robots and ethics (and my discussion with him afterwards about the use of child robots…) will haunt me for a long time to come. During his talk he showed footage of how a sex robot is made – and it is much less like the elegant but scary techy intro of Westworld and more like making human sized Barbies… but somehow because of all the parts dangling around being assembled, it made me think of a slaughterhouse….
In his talk Tim asks the question “Do android get erotic nightmares?” and the answer is yes. If we continue to not take ethical and tech aspects seriously both humans and robots will get nightmares. His reason for asking this question is because first of all we are in a moment in history where singularity might not be far off. Secondly he gets furious when he sees tech titans not taking responsibility. And last but not least because responsible development comes from within!
The talk by Dave Dylan Thomas on designing for cognitive bias was really interesting, and I will have to go through the 100+ different biases myself sometime! Some of the biases he goes through were, “Illusion of control”, “Confirmation bias”, “bandwagon effect” , “choice architecture”, “Recency” and more! His key point was that we should use these mental shortcuts for GOOD! We cannot avoid them even when we are aware of them, so we should design knowing of their existence instead. A good example is to do blind resumes.
The Workshop by Teo Choong Ching from Rakuten Viki (I am a BIG fan of their tv show Dramaworld!) was on using sketchstorming. During his workshop we were introduced to working visually with idea generation and its benefits, and guided through a practical demonstration in groups.
Is it a Bird held IIAB talks last night, where 3 talented speakers had 15 minutes to talk about the future workforce without power point slides! Although I do understand why this obstruction was chosen, I am a very visual person and find it hard to just sit an listen, and was extra happy to be sketchnoting – otherwise I would not be able to remember as much as I do.
My favourite talk was by Thomas Nørmark, “the robot whisperer”. The key takeaway from this talk regarding the future workforce, is that with new tech there will be new and different jobs. We should not fear to be replaced by automasation, but more expect to supervise and work together with especially chatbots in the near future. In fact he even build a “clone”of himself as a chatbot (and an actual physical robot with a whole bunch of sensors), a ‘Robome’ to function as a secretary when he is not available. This has freed up a lot of time which was previously spent on answering a lot of generic work inquiries. From employees asking permission to buy a book or calling in sick, to even booking appointments with him. Sometimes it knows things he does not, like the location of the first aid kit. The tech of tomorrow is chatbots in all shapes and sizes, starting as babies and through training becoming very valuable assistants. In 100 years he expects us to, on some level, merge with tech.
Martin Grønbæk (from HK Lab) spoke about the future workforce form the perspective of the trade union. His main takeaway was that technology does not create change in itself – it is the people implementing the tech that create that change. As an example he spoke of the new health platform in Denmark and its implementation. We should not fear that the exponentially growing technology will bring less jobs, just different jobs. Just that we are part of defining! Chatbots will be your future coworker, and we will need chatbot trainers or builders which are not necessarily from IT, but from the field for which the chatbot is used.